TouristMobile GmbH (TM) puts great emphasis on the protection & security of your data and the preservation of your privacy. Thus, we inform you below about collection and use of personal data.
TM collects and uses personal data, with the user's consent, to provide services and discloses information it if necessary. This includes, for example, account activation, travel data processing, etc. Personal data is any information that relates to an identified or identifiable living individual.
The following data types and data categories are subject of personal data:
Personal data (first name and last name, telephone number, e-mail address, user name, password)
Device information (especially operating system, device version, language settings, push ID and app version)
Connection data:
IP address, date / time of the request
Time zone difference to GMT
Content of the requirement (concrete page)
Operating System
Access status / HTTP status code
Transferred amount of data
Requiring website
Browser, language and version of the browser software
Itinerary data (especially booking codes, travel time, travel destinations, information regarding means of transport) without credit card information or mileage profiles
TM will use personal data, as set forth in this Privacy Policy, only for agreed covenants TM will not , otherwise disclose, transfer, sell, or otherwise market the personal data. Legal information obligations remain unaffected. Personal data is collected and used solely for providing services and legitimate purposes and not in other ways that do not correspond to these purposes.
TM uses personal data for the following purposes:
To provide services and to fulfil duties, such as creating and managing itineraries or profiles, in addition to providing, operating, hosting, managing, connecting and improving TM Services.
To provide customer services, such as the processing questions, comments or requests.
To provide users with news related to services and products from TM and its affiliates and selected partners regarding features, functionality and other information.
To provide information by e-mail or other means of electronic notification regarding product use, requests and purchases, such as transaction acknowledgments, invoices, technical notes and other security, privacy and administrative information related to the use of TM services.
To tailor individual user experiences, service-content, marketing and recommendations to user specific preferences. This includes personalized content to better suit user-specific interests, needs and location.
To create anonymised records of personal information to improve TM's and its affiliates' and selected partners' products and services.
To protect users of TM Services, their business activities and partners, as well as to implement TM's terms and conditions.
To protect against fraudulent, unauthorized, unlawful acts or to detect and ward off fraud.
Processing, use and storage of personal data takes place primarily internally on TM servers in Austria and Germany, as well as third-party providers.
TM does not modify personal data independently. Personal data will be amended, corrected or deleted only after documented instructions by the user. If an affected person contacts TM in this regard, TM will immediately process this request.
TM enforces deletion concepts, rights to be forgotten, corrections, data portability and inquiries according to documented user-instructions.
Data copies or duplicates not created without the user's knowledge. This does not include backup copies, necessary to ensure proper data processing, and for compliance with legal retention requirements.
Personal data will only be stored by TM for as long as necessary to fulfil the purposes stated in this privacy statement. Determination of storage duration of personal data is dependent on the respective service, whereby TM in particular complies with legal and privacy obligations. Additionally, extended storage is only allowed in compliance with the respective law. TM reserves the right to store information in order to assess or defend against any legal claim. If personal data is no longer used for the purposes stated in this privacy policy, it will be deleted or condensed for internal research purposes.
Documentation that serves the purpose of proper data processing, is retained by TM in accordance with the respective retention periods.
It has top priority for TM to maintain the integrity and confidentiality of personal information. TM therefore implements data processing and privacy practices that are in accord with this priority. Nevertheless, it should be noted that no electronic data transmission or data storage is completely safe. TM strives to protect your data by all means, but cannot guarantee absolute data security.
In the course of service provision, TM may pass on personal data to the following recipients:
Third Party Providers who provide services to TM in accordance with the purposes set out in this Privacy Policy. If third parties have access to personal information, then this is constrained to data that are necessary to fulfil those purposes. Third-party providers are under any circumstances prohibited from processing or even disclosing personal information.
The company at which the user is employed (if applicable).
Tour Operator who make bookings on behalf of the user.
Other third parties, if (a) data transfer is required by law, (b) to uphold TM's legal rights, (c) to maintain users' interests, and (d) to adequately provide TM's services.
Other individuals, if user consent is existent.
TM will never share or sell personal information to other third-party companies for commercial or marketing purposes without the user's consent. Should the user request such a transfer, e.g. in the course of a special program or function, this constitutes is an exception. In these cases, TM grants the user the opportunity to withdraw the consent at any time.
A extensive list of all recipients of personal data would be too extensive, not every individual case is depicted in this privacy policy. If you have any questions regarding the disclosure of personal information, please contact TM via information provided at the end of this privacy policy.
Some services offered by TM include links to pages and services of third parties. This privacy statement does not extend to other providers. TM has no influence on third parties to comply with the data protection regulations and therefore takes responsibility for the accuracy, timeliness and completeness of the information provided at third-party websites.
Personal information received by TM through its website or applications will be processed in accordance with this Privacy Policy. TM uses technologies such as cookies, web beacons or analysis tools to obtain this information.
TM smartphone applications collect statistical data regarding app usage. These include app-usage analysis, crash reports, campaign measurement, etc. TM thereby uses only technologies developed by TM itself. All data is anonymized and transferred via a mobile client to TM servers.
It should be noted that settings are restricted to the particular browser installed on a particular device. If a user uses TM services with different browsers or devices, including a mobile device, it may be necessary to adjust tracking/cookie settings in the browsers of all relevant devices. It may not always be possible to disable cookies in the app. Disabling cookies on the website does not disable tracking technologies in the app. TM may not recognize or respond to any kind of non-tracking signals or other mechanisms that allow consumers to make selections through online activities of a single device and through third-party webpages or online services. For this reason, TM has listed in this privacy policy how personal information is collected.
Within the scope of service provision, TM complies with the corresponding data protection laws prevailing in the European Economic Area. This gives the user the following rights:
Processing of personal data is based on the user's consent. The user has the right to revoke his consent for future processing at any time. However, this has no impact on the legitimacy of data processing before the consent was revoked.
Under specific circumstances, TM is by law required to request separate consent for processing personal data, even if the user agrees to this privacy policy.
Please note that consent can also be given in an implied form.
The user has the right to access, rectify or delete his personal information or to transmit or receive a copy of his personal information in a usable format.
The user has the right to object processing of personal data under certain circumstances. Note that this may limit or reduce of the services provided by TM.
The user has the right to file a complaint with an appropriate data protection authority.
TM reserves the right to update this Privacy Policy without explicitly informing the user. Exceptions are updates that require the user's consent. Changes to this Privacy Policy will be announced at the beginning of this Statement by referring to the update date. TM recommends reviewing this privacy policy regularly for changes.
This privacy policy was initially written in German. If any translation within this data protection declaration conflicts with the German version, the German version rules.
If you have questions, suggestions or complaints about this Privacy Policy, please contact using the following address:
TouristMobile Vermarktung von Applikationen und Handel mit Soft- und Hardware GmbH
Grabenweg 68
A 6020 Innsbruck
office@tourist-mobile.com